Managed Services

QUISTOR MANAGED SERVICES

Once everything is in place and ready, then set and go! This is where most partners stop, but where we continue as a Managed Service Provider. Our objective is to help our customer with running their IT environment so they can focus on their core business.

Integrated Managed Services

As you need to focus on your business we will focus on your systems end to end. There is no need to be in the middle anymore. Quistor delivers fully integrated managed services and is ISAE 3000D certified.
You will have one point of contact and we will work as partners and are available 24/7. If there is a priority 1 issue our service desk is available at all times. What are typical services you can expect from us?

Oracle Configuration Enhancements

Support for configuration and extensions on IaaS and PaaS.
For example;

• IaaS – Compute, Storage, Network connections,
• PaaS – Database as a Service, BI Cloud Service, Database Back-Up, Java, etc.

Functional Application Support

Application support for JD Edwards and other applications

Support Governance

A named service delivery manager ensures agreed SLAs are maintained; Monitoring and measuring end-user experience and satisfaction, continuous service improvement and coordination with internal and/or external IT teams are included as standard.

Technical Support for

• Database Cloud
• Integration Cloud
• Java Cloud
• Content & Experience Cloud

Incident Management

Tracking of all incidents including logging and tracking of incidents (SRs) with Oracle
Testing Services for new (Oracle) Cloud Services

Oracle Upgrade Support

Consistent support for the latest updates and features related to new Oracle Cloud Services

If you’re interested contact us through the form on the right or start a chat directly.