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Managed Services for JD Edwards, the technical heart of Quistor

Keeping your system running and performing is critical to your business. For some companies, seconds count within their business processes. Maintaining your competitive edge is critical. In the complex world of high tech IT, how to keep your ERP systems running and how to eliminate disturbances and downtime in the systems which support your business isn’t always obvious.

The Oracle JD Edwards Enterprise One ERP system is a market leading robust ERP system developed from many years of experience with various complex platforms, using many different components from physical hardware, virtual platforms, data links, networking, operating systems, middleware, databases and client software, before it gets presented to the users. A wide range of skills and detailed knowledge is required in order to understand the system and to be able to install and maintain these systems.

At Quistor these skills and all the knowledge are the cornerstones of our company. The MST (Managed Services Technical) services are the heart of Quistor’s technical side, being able to understand all aspects of the JDE landscape. Varying from Database expertise, Technical JD Edwards expertise (CNC), Projects, Core Technologies, and Service desk, the MST teams operate in this high tech area on a 24×7 basis, covering the majority of the world, primarily remotely and often also on-site.

Our Managed Services Technical is formed by 3 departments – Service desk, Database Technology Solutions, and Core Technology Solutions. All departments have their own focus, but there is an open structure, allowing for a platform for combining the skills between the departments. This creates a consistent pool of resources, to assist our customers in all areas on a daily base.

Quistor MST’s prime challenges are:

• to continuously deliver quality and on-time services, mostly driven by SLA’s for dozens of customers on a daily base;
• to continuously increase knowledge and skills for all MST employees in all of the covered areas;
• to increase the number of certifications for the MST employees;
• to grow significantly and participate in Quistor’s success.

Our Goal: Zero Downtime for Our Customer by delivering quality on-time services to dozens of customers on a daily base.