Quistor member since 2016

I joined Quistor – Prague office – in March 2016. Main task was to support the  Service Desk team in order to improve the quality of Managed Services. Next to the involvement on shifts as 3rd level support, I was assigned to 2 customers  as primary CNC contact. End of 2016 the opportunity appeared to support in a  system upgrade project. We decided to divide the Service Desk department in 2 teams and I accepted the  position as manager of the medior consultants. We optimized our processes  according to ITIL principles.

When starting my working day, I check the morning shift and provide help where  needed. This may result in lots of unplanned tasks, finishing the day with the  question “what have I done today?”. In case of more structured days, I am focussing on planned topics. Our Service desk  is monitoring 24/7. This sometime means you need to be flexible in supporting team  members outside regular business hours.

Quistor offers me the possibility to travel, serve international customers, meet  people from other cultures and speak English as well as practising Dutch. These  skills are aligned with Quistor’s needs. My job is a combination of multiple tasks with a variety of business areas.

We are capable to work in an international environment with great team members  and managers, taking care about each other. The real power of Quistor is a combination of people, skills, qualities and behaviour. Employee satisfaction is the key to Quistor’s success!